• How do I track my order?

    You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been shipped and it will include the tracking number for your package.

  • Do you charge state sales tax?

    Yes, we are required to collect California sales tax. All orders shipped to California addresses will be charged sales tax. Currently, there is no sales tax collected on orders shipped to other states, but that may change at any time, as each state is now allowed to charge sales tax…

  • What currency is displayed at checkout?

    We display all prices in USD. When placing an order online, you will want to take into consideration the conversion from USD to your country’s currency. Depending on your country’s currency, the price paid at checkout may differ from the amount deducted from your bank account.

  • Why has my payment not been processed yet?

    More than likely your payment was flagged for further review. This can be because of a simple typo in the payment information or address, or because our fraud detection software found inconsistencies or issues. After review, your order will be processed as long as the issues are found to be…

  • Why was I charged more than once?

    If during the first or subsequent times that you attempted to submit your order, you received an error message pop-up that stated that the incorrect billing address was provided, pending authorizations may have been created because the incorrect information was provided. Rest assured that the pending authorizations are not charges…

  • How can I pay for my order?

    The ‘Sheena Melwani’ Online Store accepts several forms of payment, including most major credit cards & PayPal.

  • The item I wanted is no longer on the website.

    As items, colors, or sizes sell out, the item will be removed from the store. Restocking an item depends on many factors. Because of this, we cannot let you know when items will be available again. We suggest you purchase the item when it is in stock before they are…