How do I track my order?
You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been shipped and it will include the tracking number for your package.
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Do you charge state sales tax?
- admin
Yes, we are required to collect California sales tax. All orders shipped to California addresses will be charged sales tax. Currently, there is no sales tax collected on orders shipped to other states, but that may change at any time, as each state is now allowed to charge sales tax…
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What currency is displayed at checkout?
- admin
We display all prices in USD. When placing an order online, you will want to take into consideration the conversion from USD to your country’s currency. Depending on your country’s currency, the price paid at checkout may differ from the amount deducted from your bank account.
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Why has my payment not been processed yet?
- admin
More than likely your payment was flagged for further review. This can be because of a simple typo in the payment information or address, or because our fraud detection software found inconsistencies or issues. After review, your order will be processed as long as the issues are found to be…
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Why was I charged more than once?
- admin
If during the first or subsequent times that you attempted to submit your order, you received an error message pop-up that stated that the incorrect billing address was provided, pending authorizations may have been created because the incorrect information was provided. Rest assured that the pending authorizations are not charges…
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My credit card was declined, why is this? And can I order another way?
- admin
Sorry to hear this! Unfortunately, we are not given details on why your credit card was declined. We recommend you contact your credit card issuer for help. Feel free to try paying with another credit card or using one of our other payment methods we offer.
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Do you accept checks, COD, or any other unlisted payment methods?
- admin
Sorry, but at this time the ‘Sheena Melwani’ store only accepts payments from the approved payment methods available on the site.
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How can I pay for my order?
- admin
The ‘Sheena Melwani’ Online Store accepts several forms of payment, including most major credit cards & PayPal.
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How should I care for my products?
- admin
We recommend reading each item’s label/tag and following the care instructions listed there.
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The item I wanted is no longer on the website.
- admin
As items, colors, or sizes sell out, the item will be removed from the store. Restocking an item depends on many factors. Because of this, we cannot let you know when items will be available again. We suggest you purchase the item when it is in stock before they are…